Last updated: October 25, 2026
You may return unused products in their original, undamaged packaging within 30 days of delivery. To start a return, contact us at info@boatiquemarineservice.com with your order number. Products returned without prior authorization may not be accepted.
Return shipping costs are paid by the customer, unless the product is defective or we shipped the wrong item. For international returns, any duties and customs fees are not refundable.
Once we receive and inspect the returned item, we will notify you and, if approved, issue a refund to the original payment method within 10 business days. Original shipping charges are not refundable.
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the product and packaging. We will replace the item or refund you, including shipping costs.
Import duties and customs fees are invoiced separately before delivery (see our Shipping Policy). If the duties invoice is not paid within 14 days, we may cancel your order and refund the amount paid, less the import duties and shipping costs already incurred. Import duties are not refundable once paid to customs.
Defects covered by the manufacturer’s warranty are handled as warranty claims rather than returns. Contact us and our technical team will assist you.
info@boatiquemarineservice.com – +1 (954) 997-3193
